Privacy Policy
Date Privacy Policy Last Modified: 8/19/2025
Welcome to Roots of Hope Foundation. We are committed to protecting the privacy of our participants, their families, and all individuals who provide us with personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.
1. Introduction
2. Information We Collect
We collect various types of information to provide our services effectively and ensure the well-being of our participants. This information may include:
Name, address, phone number, email address
Date of birth, Social Security Number (where applicable and with consent)
Emergency contact information
Demographic information
Personal Information: This includes but is not limited to:
Health Information: This includes:
Medical history, current health conditions, diagnoses
Medication information, allergies
Physical and cognitive abilities, limitations
Dietary needs, restrictions
Treatment plans, progress notes
Financial Information: This may includes:
Insurance information
Payment details
Billing information
Other Information:
Photographs and videos (with consent) for activities, events, and marketing purposes
Information collected through surveys, feedback forms
Website usage data (if applicable), such as IP address, browser type, pages visited
3. How We Collect
We collect information in several ways, including:
Directly from Participants and Families:
Through enrollment forms, assessments, interviews, and ongoing communication.From Healthcare Providers:
With consent, we may receive information from physicians, hospitals, and other healthcare providers.Through our Website:
If applicable, we may collect information through online forms, cookies, and other tracking technologies.During the Provision of Services:
Information is collected as part of our daily activities, observations, and care.
4. How We Use Your Information
Providing Services:
To deliver appropriate care, support, and activities to our participants.Care Planning and Coordination:
To develop and implement individualized care plans and coordinate with other healthcare providers.Health and Safety:
To ensure the health, safety, and well-being of our participants and staff.Communication:
To communicate with participants, families, and authorized representatives regarding care, updates, and events.Billing and Payment:
To process payments, manage accounts, and coordinate with insurance providers.Program Evaluation and Improvement:
To assess the effectiveness of our programs and make improvements.Compliance:
To comply with legal and regulatory requirements.Marketing (with consent):
To share news, updates, and promote Roots of Hope Foundation (photos, videos).
We use the collected information for various purposes, including:
5. Disclosure of Your Information
We may disclose your information in the following circumstances:
To Healthcare Providers:
To coordinate care with physicians, hospitals, and other healthcare providers, with consent.To Authorized Representatives:
To family members, guardians, or other individuals authorized to make decisions on behalf of the participant.To Service Providers:
To third-party vendors who assist us in providing services (e.g., transportation, IT support), under strict confidentiality agreements.For Legal Reasons:
When required by law, such as in response to a court order or subpoena.In Case of Emergency:
To protect the health and safety of the participant or others.For Payment Purposes:
To process insurance claims and payments.With Your Consent:
We will share your information with other parties only with your explicit consent.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
Physical Safeguards:
Secure storage of records, restricted access to facilities.Electronic Safeguards:
Encryption, firewalls, secure servers, and access controls.Administrative Safeguards:
Staff training, confidentiality agreements, and privacy policies.
7. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law.
8. Your Rights
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law.
Access:
Request access to the information we hold about you.Correct:
Request that we correct any inaccurate or incomplete information.Restrict:
Request that we restrict the processing of your information in certain circumstances.Object:
Object to the processing of your information for certain purposes, such as marketing.Data Portability:
Request a copy of your information in a portable format.Withdraw Consent:
Withdraw your consent at any time, where we are relying on consent to process your information.Complaint:
Lodge a complaint with the appropriate regulatory authority if you believe your privacy rights have been violated.
10. Change to this Privacy Policy
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
ThriveWell Adult Day Health Center
Address
Email Address
XXX-XXX-XXXX